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#HOW TO LIVE CHAT FFXIV CUSTOMER SUPPORT FREE#
At first they were told they couldn't do anything, but Yoshi-P intervened and gave everyone that was effected by it a free Fantasia for all of their characters. The FFXIV team once had an error in their character creator with the start of ARR and caused many people to mess up on their free race change. Though at least they explained themselves with the serious ban. While they do ultimately fall under the "not liking what you hear = bad customer service" category, it also potentially (some additional information on why it may be more a restriction than a policy will be put in soon) showcases a bad policy that customer service agents have to follow as I'm sure many would like to help if they could. Sometimes a company doesn't offer you a reasonable solution, or even a solution at all.Those experiences do sound stressful. I've had to use chargebacks twice in my life. I immediately reached out via chat and after a small wait, I was told "You'll have to buy another one" and then they asked if there was anything else they could help with and I said that's not really a sufficient answer, you really couldn't just reset my character so I could fix the slip up I made? Not only did they ignore my response, they just closed the session. Later on - I was perma banned (which was fair, I broke the rules clearly here and knew it ahead of time even if I think their rules are SUPER hamfisted and oppressive) and they did give me concrete reasoning why I was perma'd.Ģ) I bought a fantasia, but fucked something up (it's really a pain that you can't see things are clearly in the creator as you can once you're in actual areas). Whatever I was unbanned by this point (10 day) so I really didn't care. When I reopened the ticket explaining that their response was insufficient and didn't actually answer the question I asked, they finally reached back out 6 days later this time with their reasoning.
#HOW TO LIVE CHAT FFXIV CUSTOMER SUPPORT HOW TO#
I explained how to track resurrections in it, as the poster I was responding to claimed that ACT doesn't show you context (it does), and doesn't even track things like how many times someone resses someone. To be clear, I was 10 day banned on the OF for mentioning the word ACT, yes it's a 3rd party tool, in a thread discussing third party tools, responding to a post that also used ACT in it. This was the ONLY available avenue for this type of inquiry.
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It took them 9 days to get back to my ticket. When I asked for clarification on what rule I broke, because the "provided" reason wasn't clear enough. Personally, I don't quantify these as particularly bad compared to the horror stories I've been through and witnessed.Appreciate the insight.ġ) I was temporarily banned from the OF. The though examples I've read above seem to be about : Timeframe of active services (hopefully changed by the new initiative), chargebacks and people just not liking the answers they were given. But their live chat is okay and I just do that now.
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I've also had 5+ days for Blizzard to respond to tickets before. They also kept asking question and trying to prolong me getting refunds for unauthorized charges so that I'd just give up after a few months of back and forth and them not responding. Keeping in mind that they don't respond or likely read for weeks so you never know if there was a response and you have to keep on logging into your account every day to check. Then their policy that any response they give will be auto-resolved within 24-48 hours if not responded to. Unauthorized charges, tickets that went weeks without being answered, no real live chat that I could find (or it was hidden or not available when couple times I tried them). I remember Mythic in particular was shady, as was the old Warhammer MMO. When it comes to customer support that's worse from personal experience, then I'd have to say anything involving EA.